We Are Here to Serve You
At Salon Vici, we strive to make your experience unforgettable. We want to make your time with us very directed to you and your wants and needs, whether that means to completely change your look or to simply refresh your current style. We have a passion for this industry, and that passion derives from really connecting with our clients and making them feel great inside and out.
Liz, and our front desk staff, can’t wait to chat with you. Contact us to schedule and/or just talk through your personal situation.
We want you to feel comfortable communicating with any member of our team. If you have any questions, concerns or just need to talk, while you are here at the salon or after your visit, please know we are always here ready to listen and make you feel your very best!
We make every attempt to ensure that you are satisfied with your experience here at Salon Vici. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non-refundable, but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider, not something you may have changed your mind on. In case of a disagreement, a redo must be validated by management.
Please keep in mind, using box color or going from darker to lighter tones may result in more than one service to achieve your desired result.
Our appointments are confirmed 48 hours in advance, as we know how easy it is to forget an appointment you may have booked months ago. When an appointment is cancelled within 24 hours, we miss the opportunity to fill the appointment time, and our clients on our waiting list miss the opportunity to receive services.
Due to the individualized nature of the services we offer, our stylists prepare in advance for each client. If you are unable to keep an appointment, please let us know at least 24-hours prior to your scheduled appointment; in the event that you need to cancel your appointment within 24-hours, a 50% charge of the services scheduled will incur. Repeat no show and untimely cancellations will require future appointments be prepaid. Appointments made within the 24-hour period and need to cancel, must cancel within 4 hours of the appointment.
We understand that accidents happen, people get sick, and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences to prevent abuse of the policy. Our goal is to be preventative in order to protect and accommodate our team and guests. Thank you for understanding.
To ensure your desired appointment date and time, we recommend you pre-book your next appointment…even a few! Trust us, no one wants to make sure you get in more than us! Chat with your stylist or the receptionist to see how many appointments you should book out.
The only animals permitted inside of Salon Vici’s premises are approved services dogs. Law of Iowa State Board of Cosmetology permits no other animals within the salon. We cannot allow them inside, and we don’t want you to leave them in the car, so please, leave them at home.
We love our products and know you will love them too; however, if for any reason you are dissatisfied with your purchase, please promptly return the product for an exchange or salon credit. All returns/exchanges must be within ten days of purchase. We do not offer cash back for returns, only salon credit.
We get it, life gets busy…sometimes too busy. We will always work hard to get you in and out of your appointment on time, while making sure you leave feeling like you can conquer the world! If you are running late for your appointment, please let us know! If you are more than fifteen minutes late, we will likely ask you to reschedule, and a 50% fee will incur. We will do everything we can to still get you in, while also considering our other clients.
Our gift cards can be used for products or services at Salon Vici. Gift Cards are not exchangeable for cash or replaced if lost or stolen. You can come in to grab the physical card, or buy over the phone to get it put onto a clients account.
Helping the community is very important to all of us at Salon Vici. We appreciate each one of you, who have supported a small business in your community! The following list includes places and organizations we have worked with.
Atlanta Buddy Walk | Barrett Boesen Foundation Silent Auction | Blessman International Gala | Bolt for Brookview | Fun Run | Cancer Compassion Connection | Children’s Cancer Connection – Couture for a Cause Benefit | Children’s Joy Foundation – USA | Children with Hairloss | Crisis Intervention & Advocacy Center Adopt a Family | Dallas Center-Grimes PTO | Dig It for the House – Sand Volleyball Tournment | Dowling High School Auction | Dowling Catholic Dance Team | Food bank of Iowa | Greater Des Moines Young Life | Grimes Public Library | Katies Crusaders | Living History Farms – Farmstasia | Maple Grove Elementary | Maple Grove PTO Appreciation | Pheasants Forever Annual | Red Shoe Society | Ronald McDonald Gala | St. Jude Tournament of Hope | The ALS Association | United Cerebral Palsy | Valley High School Football | Walnut Hills Leadership University Raffle | Walnut Hills PTO Fundraiser | Waukee After Prom | Wigs for Kids
Every experience I have had at Salon Vici has gone beyond my expectations!! Great service and wonderful staff who always help me leave feeling beautiful and refreshed. They are also a business that gives back to the community frequently! Love all around!
– Elizabeth R.
Hands down, Salon Vici is my favorite salon! I am always greeted warmly, and getting my hair done there is so relaxing. They definitely know what they are doing, and I leave there loving my hair every single time.
– Michelle V.
Every time I walk into the salon, I feel so welcomed. I have received cut/color services from a few of the stylists and feel comfortable with any of them taking care of my hair – and, the owner makes sure every client leaves happy. The salon is clean, bright, and relaxing, and the staff are professional, talented, and friendly. Love this place and the way it makes me feel when I leave.
I always leave looking amazing! The atmosphere is really relaxing and unique. They offer a large variety of services, some of which I’m interested in trying in the future. They stay up to date on the newest products and trends. So glad I found this salon. I will never go anywhere else!